Q: What should I bring with me to the drug test appointment?
A: Bring your drivers license or government-issued photo ID and an authorization for your test(s).
Q: My employer told me that I must print the authorization and bring it to the clinic in order to be seen. I don't have a printer. What should I do?
A: We prefer electronic versions of your authorization for any and all services. We always shred any hardcopies that you bring since we likely have access to a digital impression of your service(s). If you have the email with the authorization, show us when you arrive, do not print it as it does not add any value to your visit. Your government-issued photo ID is matched with your name in our database to get you registered and implement services.
Q: What should I do to prepare for my test? Do I need to fast for my test?
A: There is no preparation for a drug test other than the ability to provide an unadulterated sample upon arrival.
Q: My employer ordered a hair drug test. Should I be worried about hiding the patch that will be cut during the sample collection?
A: No. The collector will use great care to conceal the area where the sample was taken. Most donors tell us that their barbers can’t tell they had hair samples taken unless they’re told.
Q: What if I don’t have hair on my head or my hair is braided when I come in for a hair drug test?
A: The collectors are trained to procure samples from alternative sites for any all scenarios. We will be happy to discuss your options and perform your test upon arrival.
Q: I gave my sample several days ago and my employer says they don’t have it yet. Can you give me my results?
A: All samples are sent via Fedex or lab courier on the date it is collected. We can provide results for our private clients only. If your job or employer paid for the test, we will not be able to assist you with obtaining the results. You will need to reach out to your employer or the laboratory processing your specimen. We will be happy to assist you with proper contact information.
Q: Do I need an appointment for my drug test?
A: No. You do not need an appointment. You may walk-in anytime between 9am and 6pm, M-F only. Walk-ins are seen after appointments. Individuals with appointments will be seen before walk-ins. We can not guarantee if you will be seen or how long you will wait if you arrive without an appointment. The clinic staff does not generate or initiate appointments. Appointments for employer services are ONLY made online.
Q: What type of test am I getting when I arrive?
A: Unfortunately, we are not able to assist you until you arrive at the clinic. Your authorization has your individual test information. Services are only routed to our location if we are contracted to perform them. We will happily answer your questions and perform all of services upon arrival.
Q: I take prescription medications, eat poppy seeds, or use energy drinks. Who do I discuss my list of medications and habits with before I take my drug test?
A: Your personal prescription information should never be discussed with the collector. Our job for this particular service is only to collect your sample. Keep a list of your medications in the event you are contacted by the laboratory for clarification.
Q: Can I pay out of pocket for a drug test if I am self-employed or need it for court or other reasons?
A: Yes. All of our services are available to individuals and companies for direct payment. Email or call us to discuss pricing.
Q: My son/daughter is starting a summer job at age 17. Can he/she present alone for her drug test and other screening exams?
A: No. Minors must be accompanied by a legal guardian or parent for any and all services.
Q: I do not have a sitter for my small child and my authorization expires before I can obtain a babysitter next week?
A: Only the patient/donor is allowed in the clinic for services.